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Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers. This privacy policy explains how we handle your personal data.

1.2 This policy applies where we act as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, “we”, “us” and “our” refer to Nad Plus En Casa. For more information about us, see Section 17.

2. The Personal Data We Collect

2.1 We collect and process the following categories of personal data:

  • Contact Data: Your name, email address, telephone number, postal address.
  • Transaction Data: Details of transactions you enter into with us, including payment information.
  • Communication Data: Content and metadata of communications between us.
  • Usage Data: Information about your use of our website, including IP address, geographical location, browser type and version, referral source, length of visit, page views, and website navigation paths.

2.2 We may also collect data from third-party sources, such as analytics providers.

3. Purposes of Processing and Legal Bases

3.1 We process your personal data for the following purposes:

  • Operations: Managing our website and business operations. Legal basis: Legitimate interests, Contract.
  • Customer Relationships: Providing support and communication. Legal basis: Legitimate interests.
  • Direct Marketing: Sending promotional materials. Legal basis: Consent.
  • Research and Analysis: Improving our services and business operations. Legal basis: Legitimate interests.
  • Security: Ensuring the safety and integrity of our website. Legal basis: Legitimate interests.
  • Legal Compliance: Complying with legal obligations. Legal basis: Legal obligations.

4. Providing Your Personal Data to Others

4.1 We may disclose your personal data to:

  • Any member of our group of companies (our subsidiaries, our ultimate holding company, and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.
  • Our insurers and professional advisers to manage risks, obtain professional advice, or maintain insurance coverage.
  • Our payment services providers for processing payments, refunds, and dealing with complaints and queries related to payments and refunds.

4.2 In addition to specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation or to protect your vital interests or the vital interests of another natural person.

5. Retaining and Deleting Personal Data

5.1 Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose.

5.2 We will retain your personal data as follows:

  • Contact Data: Retained for a minimum of 1 year and a maximum of 3 years following the date of the most recent contact.
  • Customer Relationship Data: Retained for a minimum of 1 year and a maximum of 3 years following the date of termination of the relevant customer relationship.
  • Transaction Data: Retained for a minimum of 2 years and a maximum of 7 years following the date of the transaction.
  • Communication Data: Retained for a minimum of 1 year and a maximum of 3 years following the date of the communication.
  • Usage Data: Retained for a period of 1 year following the date of collection.

5.3 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation or to protect your vital interests or the vital interests of another natural person.

6. Security of Personal Data

6.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent its loss, misuse, or alteration.

6.2 We will store your personal data on secure servers, personal computers, and mobile devices, and in secure manual record-keeping systems.

6.3 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

6.4 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

7. Your Rights

7.1 You have the following rights under data protection law:

  • The right to access: You can ask for copies of your personal data.
  • The right to rectification: You can ask us to rectify inaccurate personal data and to complete incomplete personal data.
  • The right to erasure: You can ask us to erase your personal data.
  • The right to restrict processing: You can ask us to restrict the processing of your personal data.
  • The right to object to processing: You can object to the processing of your personal data.
  • The right to data portability: You can ask that we transfer your personal data to another organisation or to you.
  • The right to complain to a supervisory authority: You can complain about our processing of your personal data.
  • The right to withdraw consent: To the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent at any time.

7.2 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting:

7.3 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

8. Third-Party Websites

8.1 Our website includes hyperlinks to, and details of, third-party websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal Data of Children

9.1 Our website and services are targeted at persons over the age of 18.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating Information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About Cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies That We Use

12.1 We use cookies for the following purposes:

  • Authentication and Status: We use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website.
  • Shopping Cart: We use cookies to maintain the state of your shopping cart as you navigate our website.
  • Personalisation: We use cookies to store information about your preferences and to personalise our website for you.
  • Security: We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
  • Analysis: We use cookies to help us to analyse the use and performance of our website and services.
  • Cookie Consent: We use cookies to store your preferences in relation to the use of cookies more generally.

13. Cookies Used by Our Service Providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting Google’s Privacy Policy.

13.3 We use a Facebook pixel on our website to analyse user activity. You can learn more about Facebook’s use of cookies by visiting Facebook’s Cookie Policy.

14. Managing Cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

14.2 Blocking all cookies will have a negative impact upon the usability of many websites.

14.3 If you block cookies, you will not be able to use all the features on our website.

15. Amendments

15.1 We may update this policy from time to time by publishing a new version on our website.

15.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

15.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.

16. Our Details

16.1 This website is owned and operated by Nad Plus En Casa.

16.2 We are registered in Spain

16.3 You can contact us: